At Reflections, we strive to provide high-quality products and exceptional customer service. To ensure clarity and transparency, we have outlined our return and refund policy below:
No Refunds or Returns
Reflections does not offer refunds or accept returns under normal circumstances. However, we do understand that issues may arise with damaged items. Our policy is designed to address these rare situations as follows:
Damaged Items
If you receive an item that is damaged from the source, we will review the situation and determine the necessary action. Please note that damage caused by the customer is not covered under this policy.
Reporting Damaged Items
To qualify for a refund or return due to a damaged item, you must provide proof of the damage within 7 days of receipt. Follow these steps to ensure your claim is processed efficiently:
- Take Photos: Capture clear images of the damaged item, showing the extent of the damage. Ensure the photos are well-lit and in focus.
- Receipt Proof: Take a picture of the original receipt showing the purchase details.
- Contact Us: Send the photos and receipt to our customer service team: +961 70 279 970
Review Process
Upon receiving your claim, our team will review the provided evidence. If we determine that the damage occurred from the source, we will proceed with one of the following actions, as deemed necessary:
- Issue a refund for the damaged item.
- Replace the damaged item with a new one at no additional cost.
Important Notes
- Claims submitted after the 7-day window or without the required proof will not be considered.
- The final decision regarding refunds or replacements rests solely with Reflections.
- We do not offer refunds or returns for any other reasons beyond the scope of this policy.
We appreciate your understanding and cooperation. Should you have any questions or need further assistance, please do not hesitate to contact our customer service team.
Thank you for choosing Reflections.
